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Overview
Case Studies

Alcan
Allegiance Health
Allstream
Baptist Health
Caterpillar
CIBC
Purolator
Telus
Toronto Hydro
Verizon Wireless

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CIBC: An End to Brand Confusion |
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Situation
Rebrand
Brand:
CIBC rebranded to create consistency.
Impact: Change required across a $13 billion business with
1200 branches and
45,000 employees.
Timing: Staged roll-out over 3 years.
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Services
Brand Change
- Conducted a gap analysis of the implementation plan and project organization
- Established centralized project management and staffed a Help Desk
- Provided project oversight, scenario planning and feasibility studies, communications
and risk management, data management and reporting.
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Solution
An End to Brand Confusion
Smarter: "CIBC selected BrandActive for its highly disciplined approach and their ability to
maneuver across a large complex organization. The partnership resulted in the conversion being
completed within the timetable and budget established." Beth McDougald, Vice President, CIBC.
Better: The CEO of CIBC acknowledged that while there had been two previous attempts to
introduce a new CIBC logo, this time the brand transition was taken to completion and not plagued
by residual, legacy identity applications.
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Hands-on Brand Implementation
Ambassadors
Members of BrandActive traveled to branches
across Canada to ensure that all needs were properly accounted for, transition requirements
were clear and that the implementation was
flawlessly executed. |
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Creating Consistency
From cards and products to thousands of documents and forms, consistent brand implementation was completed across all areas of the organization. |
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Branch Implementation
Management
With over 1000 locations, CIBC needed expert project management, vendor strategies, and more to ensure resources were focused on doing the right things, in the right way, at the right time. |
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